Privacy Policy

Effective Date 18/10/2024

Your Privacy and Pixel Punch Design ABN 28195864690  (collectively and individually referred to as “Pixel Punch Design”, “I”, “we”, “our”, or “us”).

Who we are and how you can contact us

We are Pixel Punch Design, based in Tannum Sands, Queensland Australia.  We are committed to protecting your privacy and respecting and upholding your rights when you use this Site. This Privacy Policy applies to the products and / or services we provide on our Site (Pixel Punch Design) and our social media channels. It explains how we collect, hold, use and disclose data and comply with the Privacy Act 1988 (Cth) requirements and constitutes part of our Website Terms & Conditions. This Privacy Policy does not cover information you submit on other websites, even if we communicate with you. For example, if you post something on Instagram, Facebook, Pinterest, Twitter, or YouTube, that information is governed by the privacy policies on those websites and is not governed by this Privacy Policy.

You can contact us for privacy-related questions by emailing us at hello@pixelpunchdesign.com  

We will only use your personal information in compliance with Australian Privacy Laws (Privacy Act (1988 (Cth)), Australian Privacy Principles, and, to the extent applicable, the EU General Data Protection Regulation (GDPR) and any replacement legislation or regulation or guidelines and standards governing the use, storage, or transmission of personal data.

Our Role in your Privacy

This Privacy Policy applies whether you are a customer or just a visitor to our Site.

Our Responsibilities

As the providers of the products and services on this Site, we determine how and why your data is processed. We do not sell or rent your details to any third parties. We are committed to protecting your privacy and want you to know exactly what information is collected and how we use it.

Your Responsibilities

• Please read this Privacy Policy and the Website Terms & Conditions.
• If you provide us with any data relating to a third party, you confirm that you have the right to authorise us to process that data on your behalf in accordance with this Privacy Policy.

When and How we collect Data
From the moment you visit our Site, we are collecting data. Sometimes you might provide this data by completing a form or sending us an email; otherwise, we might collect the data automatically. We may also collect data when:

• You interact with us on social media
• You accept our cookies and other tracking technologies on any device you use to interact with us
• You voluntarily submit your data to us for any reason

Mailing List Subscription
By filling out any form on our Site, you agree to be added to our mailing list. We will use the email address you provide to send you updates, marketing communications, and other relevant information. You can unsubscribe from our mailing list at any time by clicking the “unsubscribe” link in any email you receive from us or by contacting us directly.

Types of Data we may collect

• Contact details (name, address, email)
• Financial Information (bank details when you become our customer)
• Data about the products or services you purchase
• Data that identifies you (your IP address, login, browser type, time zone, browser plug-ins, geolocation, what operating system and version)
• Data on how you use our Site (URL clicks, products and services views, how long you are on our pages and other actions)

How and why, we use your Data and disclosure

Under data laws, we are only allowed to use your data for specific reasons and where we have the legal basis to do so.

We will use your data for the purposes it was collected and related purposes, including:
To run our Site

• Provide you with products, information and services
• Customer support and internal administration
• Improve the quality of the services we offer
• Make your experience on our website more efficient and enjoyable
• Market research, e.g. we may contact you for feedback about our products and services
• Provide you with information about events, other products or services or opportunities that may be of interest
• Marketing (with your consent)
• Monitor your compliance with our Website Terms and Conditions

We may disclose your data for the purposes it was collected and also:

• As required by law subject to our obligations
• With your consent
• Within our business
• Send you marketing material (with your consent)

Disclosure of personal information to third parties

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:

• Our third-party service providers (for example, our IT providers)
• Our marketing providers
• Our professional services advisors
• To any of our employees, officers, insurers, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy.

Personal information is only supplied to a third party when it is required for the delivery of our services.

Google Analytics, Facebook and Instagram

Google
We use Google Analytics 4 (GA4) to help us understand how visitors interact with our Site. GA4 provides insights into user behaviour, allowing us to improve our products and services. Google Analytics 4 uses machine learning to provide predictive insights, and it does not rely on cookies as heavily as previous versions, offering more privacy for users.

You can find more information about how Google Analytics 4 collects your data here. If you wish to opt out of Google Analytics data tracking, you can install the Google Analytics Opt-Out Browser Add-on.

Our use of Google Analytics 4 may include display advertising and remarketing. You may see our adverts online based on your previous interactions with our Site. We use your browsing behaviour, in accordance with this privacy policy, to serve you relevant ads and improve your experience with our Site.

Meta Platforms (including Facebook and Instagram)
We use Meta Insights to track your interactions with our Facebook and Instagram pages, both of which are part of Meta. These insights allow us to monitor engagement and improve the performance of our social media presence. Meta Insights provides us with aggregated data on how our audience interacts with our content, enabling us to refine our offerings and better meet your needs.

In addition, we may utilise Meta’s advertising tools, such as custom audiences and lookalike audiences, to deliver personalised ads tailored to your interactions with our site and social media profiles. This helps ensure that the content you see is relevant to your interests.

To learn more about Meta’s privacy practices, visit their privacy policy. You can manage your ad preferences here if you’d like to control or opt out of seeing personalised ads on Meta platforms, you can manage your ad preferences here.

What are your rights?

You can exercise your rights at any time by contacting us via email at hello@pixelpunchdesign.com

You can access the information we hold about you.

We will provide you with the information within 30 days of your request unless doing so would adversely affect the rights and freedoms of others (e.g. another person’s confidentiality or intellectual property rights).  We will tell you if we can’t comply with your request and why.

Inaccurate information

You can contact us to ask us to correct any inaccurate information we hold about you.

Objections to using data for profiling or automated decisions

We may use your data to determine what products and services are relevant to you (e.g. tailoring our emails based on your behaviour).  Otherwise, the only circumstances in which we will use this data is to provide our products and services to you.

You have the right to make a complaint regarding the use of your data

If you have any complaints regarding how your data is handled, please contact us via email at hello@pixelpunchdesign.com. If you are dissatisfied with our response to your complaint you may seek a review by contacting the Office of the Australian Information Commissioner.

How secure is the data collected?

We realise that our customers trust us to protect their data, and whilst we cannot guarantee the security of any information you transmit to us or receive from us, we take that task seriously and maintain reasonable and appropriate physical, electronic and procedural safeguards to help protect your data.  This includes the following:

• Password access to accounts
• Storing electronic data with reputable third-party storage providers who have appropriate security protections
• Limit access to personal information to individuals who need to know.

Where do we store data?

We use service providers based around the world.  Consequently, your data may be processed in countries outside of Australia.  If we transfer personal data outside of Australia, we will ensure that your privacy rights are adequately protected by ensuring these service providers have the same or similar measures in place to protect the data shared.

How long do we store data?

We will keep your data for as long as we need it, and this period will also depend on your interactions with us.  If you have purchased with us, we will keep a record of your purchase for the period necessary for invoicing and tax purposes.  We will delete your information when we no longer need to keep it.

Third parties who process your data

We share data with third parties in the following circumstances:

• Our suppliers and service providers working for us
• Our professional and legal advisors
• Law enforcement or other government authorities
• Where we have your consent to do so or otherwise where we are legally permitted to do so.

Cookies and how to block them

We use cookies; this helps us improve the products and services we provide.

 What are cookies?

“Cookies” are data files placed on your device or computer, often including an anonymous unique identifier.  Cookies can also be used to analyse traffic and for advertising and marketing purposes.  They do not harm your systems, and the HELP function in your browser will tell you how to restrict or block the cookies. block all cookies, you may be unable to access all or parts of our Site.

Web Beacons

A Web Beacon is a small image file on a web page that can be used to collect information from your device, such as an IP address, the time the material was accessed, the type of browser and the We may use web beacons on our website from time to time to measure the effectiveness of third-party websites that provide us with marketing services or to collect aggregate visitor statistics and manage cookies. By denying their associated cookies, you can make certain web beacons unusable. The web beacon may still record an anonymous visit from your IP address, but there will be no recording of cookie data.

Governing law

This Privacy Policy and your use of this Site is governed in all respects by the laws of Australia.

Updates to our Privacy Policy

Please make sure to check in on our Privacy Policy periodically. We may update this Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will always ensure that the current date of the Privacy Policy, also known as the “Effective Date,” is prominently displayed at the very top of this Policy so you know it’s the latest version.